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AI Assistant Troubleshooting
AI Assistant Troubleshooting
Updated over a month ago

I invited [email protected] to a meeting but it never arrived?

  • Calendar invites must include a valid meeting link associated with Zoom, Google Meet, or Microsoft Teams

  • The Assistant will try to join the call like any other guest user and will remain in the waiting room until it is manually permitted to join the call

  • If you invite our AI Assistant to a meeting in progress, it sometimes takes a couple minutes to join

  • Our AI Assistant will not join meetings when the end time for the meeting is in the past

  • If this is a Zoom meeting, you may need to adjust the settings outlined in Common Zoom Errors and How to Fix

I forwarded a meeting to [email protected] and I am having issues

  • The best way to address any issues with a forwarded invite is to un-invite [email protected], and then add it again as a required meeting attendee.

I keep seeing empty outcomes for a duplicate meeting that I scheduled in Outlook

There is a known issue with Outlook calendar events not syncing properly after they have been changed. This occurs only when users manually add [email protected] to an Outlook event and then change the event at a later date. Sometimes the meeting will not properly sync with the system. If you think you're experiencing this issue, contact us vial Customer Support chat OR send us an email at [email protected] with a link to the meeting in question.

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